Risk Management

Monitor and review risk events across the system

Churn Risk Management

Monitor churned users, at‑risk subscribers, and take proactive actions

Last updated: - Rolling 30 days
Already Churned (Last 30d)
-
- vs previous period
At Risk (About to Churn)
-
High: - | Medium: - | Low: -
Predicted Churn (Next 30d)
-
Based on current risk levels
Win‑Back Rate
-
Last 30 days reactivation
Already Churned – User Count & Reasons
Total churned users (last 30 days): -
Voluntary Churn -% (-)
Involuntary Churn -% (-)
Technical (buffering / app crashes) - (-)
Billing / Payment failures - (-)
Competitor (moved to Netflix / Prime) - (-)
Other / Unknown - (-)
Users At Risk (About to Churn)
Risk Level Users % of Active Primary Signal
High Risk - - No login > 20 days / Payment failures
Medium Risk - - Downgraded plan / Low watch time
Low Risk - - Inactive 7‑15 days
Risk Criteria – Classification Rules
High Risk
No login for 20+ days, 2+ failed payments, or repeated app errors.
Medium Risk
Low engagement, downgrade attempts, or support complaints.
Low Risk
Short inactivity window or minor usage decline.
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